Privacy Policy
Effective Date: January 1, 2022

Innovative Communication Solutions (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide to us when using our website, services, and solutions. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

Name, email address, phone number, and job title.
Business or company name and contact details.
Billing information (e.g., payment method, billing address).

B. Technical Information

IP address, browser type, operating system, and usage data collected via cookies and similar technologies.
Network and system activity logs related to Managed IT Services.

C. Sensitive Data
For compliance purposes, we may process sensitive data (e.g., regulated data under HIPAA, PCI, etc.) only as required for specific services and in compliance with applicable laws.

2. How We Use Your Information

We use your information to:

Provide and manage our Managed IT Services, including network security, data backups, disaster recovery, and compliance solutions.
Respond to inquiries, provide customer support, and troubleshoot issues.
Customize your experience with our services and improve website functionality.
Ensure compliance with legal and regulatory requirements (e.g., HIPAA, GDPR).
Send marketing communications with your consent (e.g., newsletters, product updates).

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

A. Third-Party Service Providers

Vendors or partners who assist in delivering IT solutions (e.g., cloud providers, security tools).
Payment processors and accounting software providers.

B. Regulatory Authorities

In response to legal obligations, audits, or compliance requirements.

C. With Your Consent

When you request or authorize the sharing of your information.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymize your data.

5. Data Security

We implement robust security measures to protect your information, including:

Encryption for data in transit and at rest.
Multi-factor authentication for access to sensitive systems.
Regular vulnerability testing and security audits.
However, no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access, update, or delete your personal information.
Withdraw consent for processing where applicable.
File a complaint with a regulatory authority if you believe your rights are violated.

To exercise these rights, contact us at Sales@ICS-Networking.com.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing your information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated policy will be posted with the “Effective Date” at the top.

10. Contact Us

For questions about this Privacy Policy or how we handle your data, contact us at:

Innovative Communication Solutions
1904 N. 1st Street

Terre Haute, IN 47804

Sales@ICS-Networking.com
812-232-8600