Steve – CEO, Founder
Innovative Communication Solutions began with a passion for technology and a commitment to service. Our founder started his journey in the U.S. Army as an M1A1 tank crew member, later re-enlisting as a telecommunications technician, graduating as class valedictorian. After completing his service, he transitioned into the private sector, where he applied his military training in a small local tech firm and discovered that exceptional customer service is just as critical as technical expertise. In 2000, he launched Innovative Communication Solutions to deliver both. Initially focused on structured cabling and business phone systems, we quickly grew—incorporating in 2002—and expanded our offerings based on customer demand. Today, we provide comprehensive solutions including security camera systems, access control, commercial audio, and full IT services and support. With 24 years of growth behind us, our dedicated team of eleven continues to serve with integrity, innovation, and a customer-first mindset.
Alex
Outside Technology Specialist
Alex supports ICS clients with a background that blends technical systems, user experience, and healthcare-focused technology. His education and hands-on experience allow him to approach installations and troubleshooting with both technical accuracy and end-user awareness. Alex focuses on making technology work smoothly in real-world environments, not just on paper. He brings a thoughtful, steady presence to client-facing work and on-site support.
Ben
Systems Administrator & Compliance Specialist
Ben brings deep systems administration experience to ICS, with a strong focus on security, compliance, and infrastructure management. He has supported enterprise and education environments and has extensive experience with cloud systems, identity management, and endpoint security. Ben’s background includes military service, which informs his disciplined, detail-oriented approach to IT and compliance work. Clients rely on him for structured, dependable solutions in regulated environments.
Brad
Revenue Operations Officer
Brad brings a broad business and operations background to ICS, shaped by more than two decades of leading customer-facing organizations and managing complex responsibilities. He has owned and operated multiple successful ventures, including high-volume retail and state-contracted recreation businesses, and has worked extensively in tourism, marketing, and public-facing leadership roles. His experience also includes several years in insurance claims, where accountability, documentation, and risk management were essential. At ICS, Brad focuses on building clear systems, improving client experience, and helping the team operate with consistency and purpose.
Charlie
System Administrator
Charlie serves as a System Administrator at ICS, supporting complex IT environments across healthcare, education, and regulated industries. With advanced academic training and experience in compliance-focused systems, he works closely with clients to maintain secure, well-documented infrastructure. Charlie’s approach emphasizes precision, accountability, and long-term stability. He is especially valued for his ability to translate technical requirements into clear, actionable outcomes.
Cliff
James
Outside Technology Manager
James brings over two decades of field experience to ICS, specializing in security systems, structured cabling, and physical technology deployments. He holds multiple industry certifications and has led installations across a wide range of commercial environments. James is known for his calm, solutions-first mindset and his ability to adapt in the field when conditions change. Clients appreciate his professionalism and attention to detail during complex onsite projects.
Josh
IT Support Technician
Josh provides frontline IT support for ICS clients, assisting with troubleshooting, maintenance, and day-to-day technical issues. He focuses on resolving problems efficiently while keeping communication clear and approachable for end users. Josh plays an important role in maintaining client confidence by ensuring issues are addressed quickly and thoroughly. His work helps keep client operations running without unnecessary disruption.
Mikey
IT Support Technician
Mikey supports ICS clients with a strong foundation in cloud-based systems and hands-on IT support, backed by formal training in information technology and cloud technologies. He has experience building and managing Microsoft Azure environments, implementing security standards, and supporting device management through Microsoft Intune. His background includes supporting clinical and MSP environments, where reliability, security, and clear communication are critical to daily operations. Mikey approaches his work with a steady, detail-oriented mindset and a focus on keeping systems running smoothly for end users.
Austin
Network & Systems Technician
Austin brings a strong networking background to ICS, with hands-on experience supporting business networks, security infrastructure, and modern access control systems. His work spans switching, routing, wireless, and firewall environments, with a practical focus on keeping systems stable and secure. Austin is known for approaching technical problems methodically and communicating clearly with clients along the way. He values solutions that are reliable, scalable, and easy for clients to manage day to day.
How We Work at ICS
At ICS, our job is to make your technology simple, secure, and stress-free. Here’s what partnering with us looks like day to day.
1. Support That’s Actually Easy to Use
You get a local team that knows your business and communicates like real people. No jargon. No runaround. Just fast, friendly help when you need it.
How to reach support:
- Submit a ticket (fastest & most accurate)
- Email: Support@ics-networking.com
- Emergency after-hours: 812-232-8600 (Option 9 → Option 2)
2. Fast, Reliable Response Times
When something breaks, speed matters. Our response commitments are straightforward:
Business Hours (Mon–Fri, 8am–4pm ET)
- Critical issues: Acknowledged within 15 minutes; resolution plan within 2 hours
- Standard requests: Response within 30 mins
- Change requests: Scheduled within 2 business days
After-Hours Emergency Support
- Critical issues: Acknowledged within 2 hours
- All other requests get a response the next business day
3. 24/7 Monitoring—Fixes Before You Feel the Impact
We keep eyes on your environment around the clock. If something looks off, we’re already working on it.
We monitor:
- Networks & servers
- Security alerts
- Dark web exposure
- Endpoint threats
- Email & Microsoft Defender security tools
You get peace of mind knowing nothing slips through the cracks.
4. A Clear, Human Support Process
When you submit a request, here’s exactly what happens:
- Triage: Our service desk reviews your ticket and assigns the right priority.
- Communication: You get updates in the ticketing system (and a call if needed).
- Resolution Plan: Critical issues receive a formal plan within 2 hours.
- Escalation:
- Complex issues automatically move to senior engineers and leadership
- You never have to push or argue for attention
- You always know who’s working your case
5. No Surprises—Just Clear Expectations
What you can expect from us:
- Prompt communication
- 24/7 system monitoring
- Updated and maintained security tools
- Quick responses when things go wrong
- Simple, useful reporting
What we need from you:
- Submit requests through proper support channels
- Maintain required licensing
- Notify us of staff or system changes
- Approve maintenance windows when updates are needed
6. Real People. Real Accountability.
If anything ever falls short, we escalate internally, review what happened, and follow up with a clear plan. Transparency isn’t a talking point—it’s how we operate.
In Short: We Make IT Feel Easy
You stay focused on running your business.
We take care of the technology—with fast response times, proactive security, and a team that feels like an extension of your own.
ICS: Tomorrow’s tech, old-school service.
